Source group
Customer-generated
Words and recordings customers produced: support and call transcripts, chat logs, reviews on your own site, survey and complaint free text. Personal data is the default here, and so is the question of what customers were told.
The source classes
5| Source class and a line that places there | Personal data | Clauses |
|---|---|---|
| Support and call transcriptsCall centre transcripts | contact centre platform export | likely | ISO/IEC 42001 A.7.3 ISO/IEC 42001 A.7.5 |
| Chat logsChat logs | website chat | likely | ISO/IEC 42001 A.7.3 ISO/IEC 42001 A.7.5 |
| Reviews on your own siteProduct reviews | customer reviews | likely | ISO/IEC 42001 A.7.3 ISO/IEC 42001 A.7.5 |
| Survey and complaint free textCustomer complaints free text | CRM export | likely | ISO/IEC 42001 A.7.3 ISO/IEC 42001 A.7.5 |
| Call recordingsCall recordings | contact centre audio | likely | ISO/IEC 42001 A.7.3 ISO/IEC 42001 A.7.5 |